Welcome to All Ages Fashion! We’re here to help you with any questions you might have about our products, shipping, returns, and more. Below, you’ll find answers to some of the most common queries we receive. If you don’t find what you’re looking for, feel free to reach out to our support team at [email protected].

Product Questions

1. What types of products do you offer?
We specialize in cozy sleepwear and loungewear for the whole family, including adults, kids, boys, and girls. Our product range includes accessories, bags, dressing gowns, long and short pyjamas, onesies, slippers, and hot water bottles. Everything is designed for comfort and style!
2. Are your products suitable for all ages?
Yes! As our name suggests, we offer fashion for all ages, from kids to adults. Our collections are tailored to provide comfort and quality for everyone in the family.
3. How do I choose the right size?
We provide size guides for each product category to help you find the perfect fit. If you need additional assistance, just email us at [email protected], and we’ll be happy to guide you.

Shipping and Delivery

1. Where do you ship?
We ship globally to most regions, but currently, we do not deliver to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, contact us for clarification.
2. What shipping options are available?
We offer two shipping methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx. Delivery takes 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS. Delivery takes 15-25 days after dispatch.
3. How long does order processing take?
Orders are processed within 1-2 business days from our warehouse in Fresno, US. You’ll receive a tracking number via email once your order ships.
4. Can I track my order?
Yes! Once your order is dispatched, we send a confirmation email with tracking information. You can use this to follow your package’s journey.

Returns and Exchanges

1. What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your order. If you’re not satisfied, contact us at [email protected], and we’ll guide you through the process.
2. Are there any conditions for returns?
Items must be unused and in their original packaging. We recommend checking our full return policy on our website or contacting us for details.

Payment and Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and enjoy a smoother shopping experience.
3. Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure your data is safe and secure.

Contact and Support

1. How can I contact customer service?
Email us at [email protected] for any questions or concerns. We’re here to help!
2. What are your business hours?
Our support team operates during standard business hours in the US (Fresno time). We aim to respond to all inquiries within 24 hours.

Thank you for choosing All Ages Fashion! We’re committed to bringing comfort and style to your family. Happy shopping!

© 2025 All Ages Fashion | 3564 Heritage Road, Fresno, US 93706 | [email protected]